Privacy Policy for Wine Country Balloons

Effective Date: March 25, 2025

Wine Country Balloons (“we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and guidelines provided by Grasshopper.com.

1. Information We Collect

We may collect the following personal information from you:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Payment Information: Credit card details and billing information.
  • Scheduling Details: Preferences and availability for balloon rides.
  • Website Usage Information: Information regarding your visit to our website, including pages viewed, duration of visit, and any interaction with website content.

2. How We Collect Information

We gather information through:

  • Direct Interactions: When you book a ride, contact us via phone or email, or fill out forms on our website.
  • Automated Technologies: Cookies and similar technologies that collect technical data about your equipment and browsing actions on our website.

3. Use of Your Information

Your information is utilized to:

  • Schedule and confirm your balloon rides.
  • Process payments and issue receipts.
  • Communicate important updates or changes related to your bookings.
  • Enhance our services and customer experience.
  • Improve our website functionality and provide a personalized browsing experience.

4. SMS Communications

We may use your mobile number to send SMS messages for scheduling and customer service purposes. To opt out of receiving these messages, you can reply with “STOP” to any message received from us. Upon receiving your opt-out request, we will promptly remove you from our SMS communication list.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their promotional purposes. Your information may be shared with service providers who assist in operating our business, such as payment processors, under strict confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights Under CCPA

As a California resident, you have the right to:

  • Access: Request details about the personal information we have collected about you.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Direct us not to sell your personal information.

To exercise these rights, please contact us using the information provided below.

8. Contact Us

For any questions or concerns regarding this Privacy Policy or to exercise your privacy rights, please contact us at:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.